28-Day Returns Guarantee:Â We offer a 28-day returns period on eligible standard stock pool tables, snooker tables, air hockey tables and games tables from the date of delivery. Your statutory rights are not affected.
Change-of-Mind Returns: To qualify for a return, tables must be:
- Unused and unplayed on
- Unassembled and uninstalled
- Complete with all parts and accessories
- Returned in their original packaging and resaleable condition
Once a table has been assembled, installed, played on, altered or damaged, we may refuse the return or make a deduction for any reduction in value.
Return Costs:Â For change-of-mind returns, customers are responsible for all return transport, collection, dismantling, courier and insurance costs. Specialist collection or redelivery charges may also apply where required.
Damaged, Faulty or Incorrect Tables:Â Please inspect your table on delivery and report any damage, shortages or faults as soon as possible, ideally within 48 hours, with photographs where possible. Where a fault, delivery damage or supply error is confirmed, we will provide an appropriate repair, replacement, exchange or refund and cover reasonable return or collection costs.
Bespoke & Custom Tables:Â Tables made, ordered or customised to your specification, including custom finishes, cloth colours, dining tops or special-order configurations, cannot be returned for change of mind once production or procurement has commenced.
Refunds:Â Approved refunds are normally processed to the original payment method within 14 days of receiving and inspecting the returned goods.
For full details, including statutory cancellation rights, installation sign-off, delivery access requirements and bespoke orders, please see our full Returns & Refunds Policy.
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